At Charm & Luna Party Rentals, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our rental services.

1. Information Collection

– Personal Information: When you use our rental services, we may collect personal information such as your name, contact information (including email address and phone number), billing address, payment information, driver’s license details, and other necessary information related to your rental transaction.

– Usage Information: We may also collect non-personal information about how you interact with our website or mobile app, including your IP address, device information, browser type, pages visited, and other usage data.

2. Use of Information

We use the collected information for the following purposes:

– Providing Rental Services: To process your rental bookings, manage reservations, communicate with you regarding your bookings, and provide customer support.

– Improving Services: To analyze usage patterns, track trends, and improve our website, mobile app, and services to enhance your overall experience.

– Marketing Communications: With your consent, we may send you promotional offers, newsletters, and updates about our services.

– Compliance: To comply with legal obligations, enforce our policies, and protect the rights, property, or safety of our company, customers, or others.

3. Information Sharing

We may share your information with third parties in the following circumstances:

– Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, IT support providers, and marketing partners.

– Legal Compliance: We may disclose information when required by law or in response to valid legal requests, such as court orders or government inquiries.

– Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction.

4. Data Security

We take appropriate measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

5. Your Choices

You have the following choices regarding your information:

– Access and Update: You may access and update your personal information through your account settings or by contacting us directly.

– Marketing Communications: You can opt-out of receiving marketing communications by following the instructions in the communication or contacting us.

6. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically.

By using our rental services, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us directly during operating hours.

This Privacy Policy was last updated February 3, 2025.