How does the quote process work?

• Submitting your cart starts a quote request - not final payment. We'll review your items, event location, and factor in delivery and any applicable fees. You will receive a detailed quote via email within the same day. No payment is required until you approve the quote.

How much is the delivery fee?

• Delivery fees start at $100 and vary based on order size, details, and distance. We’ll calculate a precise fee and include it in your final quote. We may contact you for additional information.

Is there a showroom I can visit?

• Yes! We welcome visitors by appointment only. Please contact us to schedule a visit to our showroom.

Is setup and breakdown included?

• Setup and breakdown are not included by default. If you'd like us to handle setup and breakdown, there is a $100 surcharge.

I’ve reviewed my quote and I’m ready to book. How do I confirm my order?

• To confirm your order, simply reply to your quote email letting us know you'd like to proceed. We'll email you a payment link for a 50% deposit, and your order will be officially reserved once the deposit is received.

When is the final payment due?

• The final payment is due the week of your event. Your order must be paid in full before delivery.

Do you accept credit cards?

• Yes, we do! Please note that all credit card payments include a 3% processing fee.

Are there alternatives to paying with a credit card?

• Absolutely! You can pay digitally via Zelle, or with cash in person at our store location - just be sure to schedule an appointment ahead of time!

Can I make changes to my order after booking?

• Yes! You can add or remove items up until the week of your event, subject to availability. Your invoice will be updated to reflect any changes.
  

Is there a minimum order for deliveries?

• Nope! There's no minimum order! You can rent as many or as few items as you need, based on availability. Keep in mind that the minimum delivery fee of $100 still applies.

Do you offer same-day delivery and pick-up at venues and restaurants?

• Yes! For large same-day delivery and pick-up orders, a minimum $300 delivery fee applies. We'll coordinate directly with the venue to schedule drop-off and pick-up times to ensure everything runs smoothly.

Why can’t I select my desired date on the calendar?

• If a date is unavailable on the calendar, it means we are fully booked for that day.

If my event is at home, will you deliver early?

• Yes! For residential events, we deliver 1-2 days before your event and pick up 1-2 days after. We'll coordinate the exact schedule with you during the week of your event.

Can I cancel my order and receive a refund?

• Yes, however canceled orders are only eligible for a 50% refund. Please note that cancellations are not permitted within 48 hours of your delivery date, and no refunds will be issued during this period.

If we missed anything, please don’t hesitate to contact us! We’re more than happy to answer any questions.