Frequently Asked Questions

How does the quote process work?

Submitting your cart starts a quote request - not final payment. We'll review your items, event location, and factor in delivery and any applicable fees. You will receive a detailed quote via email within the same day. No payment is required until you approve the quote.

How much is the delivery fee?

We charge a flat delivery fee of $100 for locations within or near 10 miles of our location in Glendale. If your location is more than 10 miles away, the delivery fee ranges between $150-200, depending on the distance.

Why is the delivery fee an estimate?

Delivery fees listed are estimates based on distance - $100 within 10 miles, $150-$200 beyond. We’ll calculate a precise fee and include it in your final quote based on your event location and details. We may contact you for additional information.

I’ve reviewed my quote and I’m ready to book. How do I confirm my order?

To confirm your booking, we’ll email you a payment link for a 50% deposit. Your order is officially reserved once the deposit is received.

When is the final payment due?

The final payment will be due the week of the event. Your rental will only be confirmed once the 50% deposit is paid.

Can I make changes to my order after booking?

Yes! You may add or remove rental items up until the week of your event. Any price differences will be adjusted accordingly, with charges or refunds issued as needed.

Do you accept credit cards?

Yes, we do! Please note that all credit card payments include a 3% processing fee.

Is there a minimum order for deliveries?

Nope! There’s no minimum order! You can order as many or as few items as you need, based on availability. The flat delivery fee of $100 applies to all orders within a 10-mile radius of our location in Glendale.

Do you offer same-day delivery and pick-up at venues and restaurants?

Yes, we do! For large same-day delivery and pick-up orders, there is a minimum $300 delivery fee. We’ll work directly with the venue to schedule the drop-off and pick-up times to make everything as smooth as possible.

Can I request tablecloths in colors not listed?

Yes! We offer tablecloths in a wide range of colors. Please contact us with your preferred color and the table sizes you need them for, and we'll do our absolute best to accommodate your request.

Can I schedule an in person consultation for my event?

Yes! We offer free on-site consultations and can meet at your event location to discuss your needs.

If my event is at home, will you deliver early?

Yes! For residential events, we deliver rentals 1–2 days in advance and pick them up 1–2 days after your event. We will coordinate the delivery schedule with you during the week of your event.

Can I cancel my order and receive a refund?

Yes, but canceled orders are only eligible for a 50% refund. Please note that cancellations are not allowed within 48 hours of the delivery date, and no refunds will be issued during this period.

If we missed anything, please don’t hesitate to contact us! We’re more than happy to answer any questions.